Privacy Policy

Maid in the Shade values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and secure the information you provide to us when accessing our website and using our services. By engaging with us online, you consent to the terms outlined below. 

1. Information We Collect

We collect personal and non-personal information through various means:

• Personal Information: When you inquire about our services or book an appointment, we may collect your name, address, email, phone number, payment information, and service preferences.
• Non-Personal Information: We automatically collect data such as your browser type, IP address, referring URLs, and browsing behavior on our website.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide and maintain our cleaning services.
• To communicate with you regarding appointment scheduling, reminders, and customer support.
• To process payments and manage billing.
• To improve our website’s content and user experience.
• To analyze customer trends and personalize services.
• To promote special offers, events, and new services (with your consent).

3. Sharing and Disclosure of Information

We respect your privacy and will not sell or rent your personal information. However, we may share it under certain circumstances:

• Service Providers: With third parties that assist us in delivering services (e.g., payment processors, technical support).
• Legal Compliance: To comply with legal obligations, protect our rights, or respond to lawful government requests.
• Business Transfers: If Maid in the Shade is acquired or merged, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site usage. Cookies can be managed through your browser settings. However, this may limit certain website features.

5. Data Security

We employ reasonable security measures to safeguard your data against unauthorized access or disclosure. Despite our efforts, no system is completely secure, and we cannot guarantee absolute data security.

6. Your Data Rights

As a resident of British Columbia, you may have certain rights related to your personal information, such as:

• Accessing and correcting your data.
• Requesting deletion or restriction of your data.
• Objecting to certain data processing activities.
• Porting your data to another service provider.

To exercise these rights, please contact us directly. We will respond to your request as soon as possible.

7. Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us, and we will promptly remove it.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy to reflect changes in our practices or relevant laws. Changes will be posted on this page, and continued use of our website constitutes acceptance of the revised policy.

9. Third-Party Links

Our website may include links to external websites for your convenience. However, Maid in the Shade is not responsible for the privacy practices or content of these third-party sites. We encourage you to review their respective privacy policies before providing them with personal information.